Converse, TX

A+ 220-1001/220-1002


CompTIA A+ is the industry standard for establishing a career in IT and the preferred qualifying credential for technical support and IT operational roles. It is about much more than PC repair. Candidates are better prepared to troubleshoot and problem solve and technicians better understand a wide variety of issues ranging from networking and operating systems to mobile devices and security. A+ supports the ability to connect users to the data they need to do their jobs regardless of the devices being used.


1-Supporting Operating Systems

-Identify Common Operating Systems

-Troubleshooting Methodology

-Use Windows Features and Tools

-Manage Files in Windows

-Manage Disks in Windows

-Manage Devices in Windows

2-Installing and Configuring PC Components

-Use Appropriate Safety Procedures

-PC Components

-Common Connection Interfaces

-Install Peripheral Devices

3-Installing, Configuring, and Troubleshooting Display and Multimedia Devices

-Install and Configure Display Devices

-Troubleshoot Display Devices

-Install and Configure Multimedia Devices

4-Installing, Configuring, and Troubleshooting Storage Devices

-Install System Memory

-Install and Configure Mass Storage Devices

-Install and Configure Removable Storage

-Configure RAID

-Troubleshoot Storage Devices

5-Installing, Configuring, and Troubleshooting Internal System Components

-Install and Upgrade CPUs

-Configure and Update BIOS/UEFI

-Install Power Supplies

-Troubleshoot Internal System Components

-Configure a Custom PC

6-Installing, Configuring, and Maintaining Operating Systems

-Configure and Use Linux

-Configure and Use macOS

-Install and Upgrade Operating Systems

-Maintain OSs

7-Maintaining and Troubleshooting Microsoft Windows

-Install and Manage Windows Applications

-Manage Windows Performance

-Troubleshoot Windows

8-Network Infrastructure Concepts

-Wired Networks

-Network Hardware Devices

-Wireless Networks

-Internet Connection Types

-Network Configuration Concepts

-Network Services

9-Configuring and Troubleshooting Networks

-Configure Network Connection Settings

-Install and Configure SOHO Networks

-Configure SOHO Network Security

-Configure Remote Access

-Troubleshoot Network Connections

-Install and Configure IoT Devices

10-Managing Users, Workstations, and Shared Resources

-Manage Users

-Configure Shared Resources

-Configure Active Directory Accounts and Policies

11-Implementing Client Virtualization and Cloud Computing

-Configure Client-Side Virtualization

-Cloud Computing Concepts

12-Security Concepts

-Logical Security Concepts

-Threats and Vulnerabilities

-Physical Security Measures

13-Securing Workstations and Data

Implement   Security Best Practices

Implement Data   Protection Policies

Protect Data   During Incident Response

14-Troubleshooting Workstation Security Issues

-Detect, Remove, and Prevent Malware

-Troubleshoot Common Workstation Security Issues

15-Supporting and Troubleshooting Laptops

-Use Laptop Features

-Install and Configure Laptop Hardware

-Troubleshoot Common Laptop Issues

16-Supporting and Troubleshooting Mobile Devices

-Mobile Device Types

-Connect and Configure Mobile Device Accessories

-Configure Mobile Device Network Connectivity

-Support Mobile Apps

-Secure Mobile Devices

-Troubleshoot Mobile Device Issues

17-Installing, Configuring, and Troubleshooting Print Devices

-Maintain Laser Printers

-Maintain Inkjet Printers

-Maintain Impact, Thermal, and 3D Printers

-Install and Configure Printers

-Troubleshoot Print Device Issues

-Install and Configure Imaging Devices

18-Implementing Operational Procedures

-Environmental Impacts and Controls

-Create and Maintain Documentation

-Use Basic Change Management Best Practices

-Implement Disaster Prevention and Recovery Methods

-Basic Scripting Concepts

-Professionalism and Communication